Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Cayman Segway Tours. Subsequently, Trekksoft AG will appear as TREKKSOFT*TOUR BOOKING on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
- Riders must be at least 13 years of age, and have a parent riding.
- Must be able to climb a flight of stairs unassisted.
- Must be able to maintain good balance and have good coordination.
- Riders must weigh between 100 – 260 lbs/45kg – 117kg (strictly enforced).
- This tour is not suitable for persons with back problems, serious heart conditions, pregnant women.
Tour Cancellation Policy:
Non-refundable, cannot be rescheduled.
Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed for the tour, as space is limited.
If Cayman Segway Tours Limited cancels your confirmed and scheduled tour due to inclement weather, community events on routes or any other situation that, in our opinion, would create an unsafe or undesirable experience for our guests, you will receive a FULL refund of any charges for said services cancelled. We will also be happy to assist you in booking another tour that will accommodate your time schedule when possible.
Cruise Passenger Pick-up:
We pick up directly from the Royal Watler Cruise Terminal 20-30 minutes prior to your tour start time. Look out for our guides in red shirts holding the Cayman Segway Tours sign. Approximate pick up times will be 8:30 a.m., 10:40 a.m. and 12:40 p.m. for cruise passengers. This will provide enough time for training and paperwork. The sooner we start training, the sooner we can be gliding around town! Be sure to include a cell phone number with area code in your booking should we need to contact you.
Hotel/Condo Guest Pick-up:
Hotel/Condo pick up is available for groups of 4 or more taking the Sunset Tour only. If your group contains 4 or more persons please select the check box and complete your hotel info upon completion of your booking. As sunset times vary so will the tour times for the Sunset Tour, we aim to pick you up a half hour before your set tour time. Be sure to include a cell phone number with area code in the hotel info text box.
Training and Safety:
All customers are required to take a 10-15 minute hands-on training session to ensure a safe and enjoyable experience. Riders are trained on Segway X2 PT operation and emergency stops. All riders are required to wear a safety helmet in addition to elbow and kneepads. For your safety closed toe shoes are strongly recommended.
Our guides only speak English. You must be able to speak and understand the English language to take the tour.
Tours run rain (light) or shine. But don’t worry! Some of our best tours have taken place in less-than-perfect weather! We have ponchos available, or feel free to bring your own!
Alcohol or Drugs:
We reserve the right to refuse any rider we suspect is under the influence of alcohol or drugs.
All Segway riders are required to sign a liability waiver before participating. Riders under the age of 18 must have a parent or guardian sign for them.